Privacy.

We are very pleased about your interest in our company. Data protection has a particularly high priority for us. The use of the Internet pages of DQ Solutions is possible without any indication of personal data. However, if a data subject wants to use special services of our enterprise via our website, processing of personal data could become necessary. If processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the legal data protection provisions. By means of this data protection declaration, our enterprise would like to inform the public about the type, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of their rights by means of this data protection declaration.

1.1 Contact details for privacy issues.

For enquiries regarding privacy, please contact:

Felix Kündig
Phone no.: 058 225 52 52
E-mail: datenschutz[at]dq-solutions.ch

2.1 Legal basis for the processing of personal data.

Insofar as we obtain the consent of the data subject for processing operations involving personal data, the Federal Data Protection Act (FADP) or, if and insofar as applicable, Art. 6 (1) lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, the Federal Data Protection Act (FADP) or, if and to the extent applicable, Art. 6 para. 1 lit. b FADP shall serve as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.

If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, the Federal Data Protection Act (DSG) or, if and insofar as applicable, Art. 6 (1) lit. f DSGVO shall serve as the legal basis for the processing.

Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, the Federal Data Protection Act (DSG) or, if and insofar as applicable, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.

2.2 Data deletion and storage period.

The personal data of the data subject shall be deleted or blocked as soon as the purpose of the storage no longer applies. In addition, storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data for the conclusion or performance of a contract.

3.1 Description, purpose and scope of data processing.

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected:

• Information about the type of browser and the version used
• The operating system of the user
• The IP address of the user
• Date and time of access
• Websites from which the user's system accesses our website
• Websites that are accessed by the user's system via our website

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

The log files contain IP addresses or other data that allow an assignment to a user. This could be the case, for example, if the link to the website from which the user arrives at the website or the link to the website to which the user goes contains personal data.

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

3.2 Legal basis for data processing.

The legal basis for the temporary storage of the data and the log files is the Federal Data Protection Act (DSG) or, if and to the extent applicable, Art. 6 para. 1 lit. f DSGVO.

4.1 Description, purpose and scope of data processing.

Our website uses cookies. When a user calls up a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

We use cookies to make our website more user-friendly.

The user data collected through technically necessary cookies are not used to create user profiles.

We also use cookies on our website that enable an analysis of the user's surfing behaviour.

In this way, the following data can be transmitted:

• Search terms entered
• Frequency of page views
• Use of website functions

Analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimise our offer.

4.2 Legal basis for data processing.

The legal basis for the processing of personal data using cookies is the Federal Data Protection Act (FADP) or, if and to the extent applicable, Art. 6 para. 1 lit. f FADP.

5.1 Description, purpose and scope of data processing.

The newsletter is sent on the basis of registration by the user on the website or via one of our sales offices (at the request/with the consent of the customer).

On our website and in our sales offices, it is possible to subscribe to a free newsletter. When registering for the newsletter, the data from the input mask is transmitted to us.

The following information is collected when you register: Salutation, first name, last name and e-mail address of the user.

In addition, the following data is collected during registration, which is used to prevent misuse of the services or the e-mail address used or to be able to prove your consent:

• IP address of the calling computer
• Date and time of registration

Your consent is obtained for the processing of the data during the registration process and reference is made to this data protection declaration.

The newsletter is also sent on the basis of the sale of goods or services.

If you purchase goods or services on our website and provide us with your e-mail address, we may subsequently use this e-mail address to send you a newsletter and for marketing purposes. In such a case, only direct advertising for our own similar goods or services will be sent via the newsletter.

No data will be passed on to third parties in connection with the processing of data for the dispatch of newsletters. The data is used exclusively for sending the newsletter and for our own marketing purposes.

5.2 Legal basis for data processing.

The legal basis for the processing of data after the user has registered for the newsletter is the Federal Data Protection Act (DPA) or, if and to the extent applicable, Art. 6 para. 1 lit. a DPA if the user has given his consent.

The legal basis for sending the newsletter as a result of the sale of goods or services is the Federal Data Protection Act (DPA) as well as Swiss legislation in the area of Unfair Competition or, if and insofar as applicable, Section 7 (3) UWG in conjunction with Art. 6 (1) lit. a DSG. Art. 6 para. 1 lit. f DSGVO.

5.3 Storage duration.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. The user's email address is therefore stored as long as the subscription to the newsletter is active.

5.5 Service providers used for newsletter dispatch.

This website uses MailChimp to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service with which, among other things, the newsletter dispatch can be organised and analysed. The data you enter to receive the newsletter (e.g. email address) is stored on MailChimp's servers in the USA.

MailChimp is certified according to the 'Swiss-US Privacy Shield' and the 'EU-US Privacy Shield'. The 'Privacy Shield' is an agreement between Switzerland or the European Union (EU) and the USA, which is intended to ensure compliance with Swiss and European data protection standards in the USA.

With the help of MailChimp, we can analyse our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (known as a web beacon) connects to MailChimp's servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. In addition, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

If you do not want any analysis by MailChimp, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. Furthermore, you can also unsubscribe directly on the website.

The data processing is based on your consent (Federal Data Protection Act [DSG] or, if and insofar as applicable, Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time with effect for the future by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide us with for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of MailChimp after you unsubscribe from the newsletter. Data that has been stored by us for other purposes remains unaffected by this.

For more details, please refer to MailChimp's privacy policy at: https://mailchimp.com/legal/terms/.

We have concluded a so-called 'Data Processing Agreement' with MailChimp, in which we oblige MailChimp to protect our customers' data and not to pass it on to third parties. This agreement can be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.

6.1 Description, purpose and scope of data processing.

Our website contains contact forms that can be used for electronic contact. If a user makes use of this option, the data entered in the input mask is transmitted to us and stored. These data are:

• Salutation
• First name, last name
• Company/school/institution (optional)
• Telephone number
• E-mail address
• Branch
• Type of request
• Serial number of affected device
• Message

At the time the message is sent, the following data is also stored:

• The IP address of the user
• Date and time of registration

The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during transmission serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

In this context, the data is not passed on to third parties. The data is used exclusively for processing the conversation.

6.2 Legal basis for data processing.

The legal basis for the processing of data is the Federal Data Protection Act (DSG) or, if and insofar as applicable, Art. 6 para. 1 lit. a DSGVO, if the user has given his or her consent.

The legal basis for the processing of data transmitted in the course of sending an e-mail is the Federal Act on Data Protection (DSG) or, if and insofar as applicable, Art. 6 para. 1 lit. f DSGVO. If the e-mail contact is aimed at concluding a contract, the additional legal basis for the processing is the Federal Act on Data Protection (FADP) or, if and insofar as applicable, Art. 6 para. 1 lit. b FADP.

7.1 Right to information.

Any person concerned by the processing of personal data shall have the right to obtain from the controller, at any time and free of charge, information about the personal data concerning him or her that are stored and a copy of those data.

You may request confirmation from the controller as to whether personal data concerning you are being processed by us.

7.3 Right to restrict processing.

Any person concerned by the processing of personal data shall have the right, where and to the extent that the conditions laid down by the legislator in the Federal Act on Data Protection (FADP) or, where and to the extent applicable, in Article 18(1) of the GDPR are met, to obtain from the controller the restriction of processing.

7.5 Right to data portability.

Any person concerned by the processing of personal data shall have the right to receive the personal data relating to him or her which has been provided by the data subject to a controller in a structured, commonly used and machine-readable format. He or she also has the right to transmit this data to another controller without hindrance by the controller to whom the personal data was provided, provided that the processing is based on consent pursuant to the Federal Act on Data Protection (FADP) or, if and to the extent applicable, Art. 6(1)(a) FADP or Art. 9(2)(a) FADP or on a contract pursuant to Art. 6(1)(b) FADP and the processing is carried out with the aid of automated procedures.

If personal data of yours is processed, you are a "data subject" within the meaning of the Federal Data Protection Act (DPA) or, if and to the extent applicable, the GDPR, and you have the following rights vis-à-vis us as the controller. You can exercise your rights by contacting us stating your concern.

7.6 Right of objection.

Any person affected by the processing of personal data has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her carried out on the basis of the Federal Act on Data Protection (FADP) or, if and to the extent applicable, of Article 6(1)(e) or (f) of the GDPR. This also applies to profiling based on these provisions.

The company shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defence of legal claims.

If the company processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data for such marketing. This also applies to profiling insofar as it is related to such direct marketing. If the data subject objects to the processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

7.7 Right to revoke the declaration of consent under data protection law.

Every person affected by the processing of personal data has the right to revoke consent to the processing of personal data at any time.

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.