Shipping, pick-up and delivery times.
Everything you need to know about pick-up and delivery options, order times and shipping costs.
Everything worth knowing.
Our primary goal is to ensure the satisfaction of our customers. We want to offer an optimal service. Therefore, here is all the information about our shipping, collection and delivery times.
Should any questions remain unanswered, our customer service is always available by phone or e-mail.
Shipping costs.
We deliver postage-free within Switzerland. Shipping is generally carried out by the Swiss Post with A-Priority. For orders with a value of less than CHF 49, a minimum quantity surcharge of CHF 8 will be applied.
Delivery time.
For orders placed before 5 p.m. and subject to positive stock levels, the product will be dispatched on the same day. Swiss Post usually delivers items on the next working day. Orders placed before 1.00 p.m. on a public holiday will be delivered by Swiss Post on the next working day.
For products that are only in stock in one of our branches and not in the dispatch warehouse, delivery may be delayed by 2 to 3 working days.
We are happy to order products that we do not have in stock. Considering the environment, partial deliveries will not be made. All ordered products will be shipped together in one package as soon as the last product has arrived in our shipping warehouse.
Shipments over 30 kg.
Shipments weighing 30 kg or more, e.g. large printers, are sent by truck. These usually take 2 to 3 working days longer.
Billing and shipment abroad.
If you wish to have orders delivered abroad, you can make a corresponding request via the contact form. The shipping costs are calculated individually depending on the country. Swiss VAT is not applicable in this context. Shipping takes place after receipt of payment (advance payment).
Please note: The customs office will charge any customs duties and import taxes additionally.
Pick-up at a branch.
All products can be ordered online and collected from one of our branches. To do this, the desired location must be selected. If a product is in stock at another branch, the transfer of goods to the desired branch takes 2 to 3 working days. We will gladly order products that are not in stock. As soon as the products are ready for pick-up, we inform the customers.
