DQ React.

After an initial analysis of the error (remotely)
a solution is immediately sought and worked out.

Fast
Support
Guaranteed.

If necessary, the problem will be addressed on-site* within three hours after fault analysis. In addition, the service includes a replacement unit, which is provided for the time of repair or replacement to keep the operation running*.

Upon request, the service time can be extended until 21.00. Saturday and / or Sunday can be booked in addition.

*DQ React Pro only

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Overview – DQ React.


Area DQ React Basic DQ React Pro

Service time Monday to Friday: 08:00 to 17:00

 ✓ ✓

Possibility of extension: Monday to Friday: 17.00 to 21.00, Saturday/Sunday: 08.00 to 18.00

 – ✓

Case recording by phone 058 225 52 52

 ✓ ✓

Case recording confirmation email with ticket reference number

 ✓ ✓

Feedback and reclassification by qualified technicians (in writing or by telephone)

 180 minutes 30 minutes

On-site intervention (if needed)

 – 180 minutes

First and second level support

 ✓ ✓

Remote maintenance (on request, TeamViewer or via VPN)

 ✓ ✓

Replacement device for the time of the macOS client repair

 – ✓

On-site replacement with a spare unit for the period of repair of the network and server components (switch, firewall, access points, etc.)

 – ✓


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